Genesis means the source of life originating from the Greek language. Aptly named Genesis provides (life giving) services to B2B and B2C organizations.
Since July 2014 Genesis has come a long way from being a startup with just 2 employees to an organization with 300 + employees, providing a complete range of Business Process Outsourcing (BPO), Call Center Services, Process and Technical Outsourcing and Artificial Intelligence Solutions.
In June 2018 the Board of Directors mutually agreed to bring in a new era of growth and grow exponentially. Investors were brought in to the company that lead to the restructuring of the firm to take on the new challenges.
Genesis has already initiated phase 1 of the vision to expand to an state of the art 1,000 seater fully equipped Intelligent Service Provider by 2020.
To be one of the largest quality service partners in India across industries
To deliver client goals with dedicated teamwork, constant innovation and adopting state of the art technology
Our Working Philosophy
At Genesis we believe in a Customer First approach. All our services and processes are geared and created towards facilitating the requirements of our clients and their customers.
Teamwork produces efficient work, benefits by providing combined inputs, working in harmony and helping each other to achieve a common goal.
Initiation, creative planning, active listening and critical thinking approach as well as intuition and imagination brings creativity and the ability to explore new thinking.
Quality assures satisfaction both internally on a job well done and externally leads to client satisfaction in turn leading to more revenue and ultimately more profitability.
Message from our CEO
Genesis was established as a company predominantly to work for the B2B and B2C companies in India. As a company our goal is pro client satisfaction from the smallest thing we do to the biggest of projects that we implement. “Quality” is the chant around the office and it is Genesis’s goal and mission to work towards providing our clients with quality services.
We as a company are working with major Financial companies and service providers in the private sector. To ensure quality services we formulate processes matching industry best practices and audit them regularly to ensure compliance. We work with major industries to ensure that their products, services and their process are implemented or sold in the best and optimized way so that the cost stays at a minimum while ensuring quality. The industry depends on our expertise to implement digitization and automation to take on the challenges of the future.
We are taking huge strides and are expanding rapidly in the India by leveraging state of the art technology both to benefit our operations and the industry. We are building up a team of qualified & certified professionals and experts to ensure that we have the best of the human resources available to provide solutions for our clients.
I invite you to connect with us and start transforming your company
Why choose Genesis?
Out-of-the-box reporting, analysis and solutions
Offer Quick time Solutions to Scale rapidly
We thrive on technology and Innovation
Highest level of confidentiality assured Assignment execution
End to end service capability with deep vertical penetration
Expertise to handle complete life cycle management
Possess varied and relevant experience
Professional, value based and mutually benefiting Partnership
Our Management Team
Founder & Non Executive Director
Chief Executive Officer
Director – Business Support Services
Clients & Testimonials
“Our experience with Genesis is Transparency, Trust and cooperation. They do not commit to an engagement unless they are sure to deliver and they deliver to what they commit. The level of trust and cooperation between us has matured from supplier to partner. They always recommended and executed what is best for us”
C. T. Srinivas
“We share this note of appreciation for the outstanding customer service provided by Genesis Business Consultancy Pvt Ltd. The quality and efficiency given in their work is commendable. Response time to resolve any issues is impressive, immediate and accurate. Feedback had been taken very positively and had been successfully implemented for process improvement. Genesis team had always been a great help in all the assignments given to them. They have fulfilled their commitments and met the deadlines. Wishing good luck for future endeavours”.
“Genesis our partner is helping us to drive customer satisfaction. Their help extends from servicing to payouts and managing relationships with our valuable customers. They have helped us in retaining AUM through excellent telephonic communication with the customers and thus enhancing customer delight.”