We take your calls for you so that you can focus better on your core business and leave it to the experts to take care of your needs and provide you with data you can use to expand your business.
- Order Taking Services – This is one of the most crucial aspect of your business. More orders simply means more money. We ensure that all customer calls are taken 24/7 including peak times without compromising on the quality. We provide personalized call reporting along with integrated ordering systems allowing for a flawless process.
- Answering Service – Taking and screening calls is just a small part of the services that Genesis India offers. Being able to communicate effectively and professionally with people in a timely manner is critical to success. Due to a culture of instant gratification people these days expect results right away. We can also assist you with overflow, emergencies and taking messages.
- Direct Response Call Center – There are times the volumes are high when your company is running media advertising campaigns or promotions such as flash sales or discounts. At Genesis our centralized call center is always prepared to handle high call volumes whether they arrive in periodic spurts or over a sustained period of time. We have a remarkable call turnover rate with internal and external quality control check ensuring a first-rate service.
- Appointment Scheduling – Giving customers a way to schedule an appointment makes for greater efficiency and an edge over other businesses. Callers can receive instant confirmation messages after scheduling their appointment including integration with their calendars, which reduces no shows. This allows you to improve your service levels, customer access and generate more revenue.
- Help Desk Support – Genesis help desk support teams are equipped to provide technical, medical or any type of professional support required for your clients. We can raise tickets or task dockets and provide multi site support as well as implementing industry best practices and guaranteed service levels. Why let small issues distract your focus from core business? Outsource your headache to us and we will take care of the rest.
- Customer Care Services – The ability to respond to your customers wherever they are and whenever they require your support is a vital business differentiator. Genesis offers customized quality services with a customized database of any size, which can be regularly updated as per your requirements. We can also provide you with toll free support wherein dedicated lines are allotted to ensure the efficacy of every call.
