Call center services are executed by well trained experts who help you extend your reach to new markets, offer better customer support or retain your existing customer base
Call Center Services
Inbound Call Center
We take your calls for you so that you can focus better on your core business and leave it to the experts to take care of your needs and provide you with data you can use to expand your business.
- Order Taking Services – This is one of the most crucial aspect of your business. More orders simply means more money. We ensure that all customer calls are taken 24/7 including peak times without compromising on the quality. We provide personalized call reporting along with integrated ordering systems allowing for a flawless process.
- Answering Service – Taking and screening calls is just a small part of the services that Genesis India offers. Being able to communicate effectively and professionally with people in a timely manner is critical to success. Due to a culture of instant gratification people these days expect results right away. We can also assist you with overflow, emergencies and taking messages.
- Direct Response Call Center – There are times the volumes are high when your company is running media advertising campaigns or promotions such as flash sales or discounts. At Genesis our centralized call center is always prepared to handle high call volumes whether they arrive in periodic spurts or over a sustained period of time. We have a remarkable call turnover rate with internal and external quality control check ensuring a first-rate service.
- Appointment Scheduling – Giving customers a way to schedule an appointment makes for greater efficiency and an edge over other businesses. Callers can receive instant confirmation messages after scheduling their appointment including integration with their calendars, which reduces no shows. This allows you to improve your service levels, customer access and generate more revenue.
- Help Desk Support – Genesis help desk support teams are equipped to provide technical, medical or any type of professional support required for your clients. We can raise tickets or task dockets and provide multi site support as well as implementing industry best practices and guaranteed service levels. Why let small issues distract your focus from core business? Outsource your headache to us and we will take care of the rest.
- Customer Care Services – The ability to respond to your customers wherever they are and whenever they require your support is a vital business differentiator. Genesis offers customized quality services with a customized database of any size, which can be regularly updated as per your requirements. We can also provide you with toll free support wherein dedicated lines are allotted to ensure the efficacy of every call.
Out Bound Call Center
Genesis makes calls on your behalf to increase your sales, follow up on your emails and leads, to test unknown markets, develop good customer relationships and make your business a raging success by providing qualified sales.
- Sales – We manage B2B and B2C campaigns promoting to new or existing customers. Our Trained sales experts can up-sell, cross-sell and introduce new products and services as well as win back churned customers to ensure your business keeps growing.
- Fundraising – Does your organization rely on donations to meet your financial goals, Genesis call centers can help your non-profit organization with all your fundraising needs. We will find a great way to provide additional revenue to your organization. This includes outbound solicitation calls to your donors, donor acquisition and well as donor retention.
- Survey – Surveys are critical tools to glean information on your customers and collect data for product and service development. We can provide innovative services where you can discover customer reactions to marketing campaigns, issues or your competitors. We provide very specific data in tight frames using advanced technology and enhanced resource utilization to allow your products and services to be optimized in real-time.
- Lead Generation – Are you frustrated with your internal processes that hamper your lead generation? Genesis outbound sales teams allow you to focus on your core business instead of generating leads for your sales teams. We generate leads for you by leveraging technology to focus on your precise market and aggressively target your customer base to provide you qualified leads that your sales team can close.
- Data Base Building & Verification – Today data is critical to business whether it be of employees, contractors or customers, Genesis offers world class Database building and verifications services. We increase your ability to reach the right prospects and customers across any channel. We identify and extract data from structured and unstructured data sources so that the attributes are relocated to the correct fields. We also detect duplicate records, relationships, household and merge or group together related information along with enriching information and standardization providing a unified view.
- Appointment Setting – Our skilled appointment setters stand ready to deliver desired results within just a few days. We understand that appointment setting is critical in the service industry. Genesis generates appointments with your targeted customers and quickly and seamlessly delivers the data to your sales teams.
Genesis can meet all your telemarketing requirements. We can increase your revenue by effectively closing sales through our competent inbound/outbound telemarketing services and by creating sales force leads. We can provide you with insightful information about the unfulfilled requirements, the level of satisfaction and the needs of your customers. We will also provide your organization with strategic ways to address your customers’ issues and enhance customer relationships.
- B2B Campaigns – Our wide range of inbound services include, dealer locator services, market research surveys, 3rd party verification services, lead generation services, direct response services, order taking services, opinion survey, up-selling / cross-selling services, catalog sales services, membership application services, answering services, insurance claims services and inquiry services.
- B2C Campaigns – We have the experience and the expertise to provide a range of telemarketing services, which include market research programs, telemarketing sales and Lead Generation Services, telemarketing Appointment Setting Services, product/service sales, primary research, reminder calls, customer satisfaction surveys amongst others.
- Automated Services – Allow your customers to interact with important databases without the need for agent intervention by using Interactive Voice Response (IVR) services to automate telemarketing. Reach out to buyers and prospects quickly, effectively and inexpensively. Generate highly profitable inbound telemarketing and outbound telemarketing results by minimizing costs with our IVR systems. Inbound interactive voice response (IVR) technology provides effective, affordable automated telemarketing services. IVR enables callers to interact with your databases to accomplish repetitive tasks, at the lowest possible price.
- Cold Calling Services – We have a deep understanding of how businesses work and the importance of handling a planned B2B cold calling telemarketing campaign. You can concentrate on your core business functions, while we set up qualified appointments with targeted prospects. Our cold calling services can help you define your market, get new prospects and increase your bottom line.
Live chat support is a very important tool, as it can improve your customers’ satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services. Our chat support professionals are trained to provide expert chat support services for customer services, technical support, lead generation, information on products/services, assistance in ordering, queries related to billing, order fulfillment, order verification and other order processing queries amongst others. We can provide your customers with expert and accurate live chat support services on a 24/7 basis. Your customers will be able to get immediate answers to their queries with our live chat support services. Our skilled specialists can provide your customers with instant information about your products/services. Our team has been trained to cross-sell and up-sell to customers. We can also provide you with detailed statistics/ reports and chat satisfaction surveys.
By outsourcing non voice support services to Genesis, you can be confident that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Let us take over your email support services and experience a remarkable expansion in sales, customer satisfaction and customer loyalty. If you are looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups. When you use auto-response acknowledgements, the customer’s questions are not accurately answered and your customer also loses his/ her trust in your organization. Your organization might also being losing a large volume of potential customers, due to the lack of efficient email support services.